Credentials

Insurance Industry Experiences

Insurance Companies Worked for

Flood NFIP, Horace Mann, Indemnity Insurance, Nationwide, Liberty Mutual, Safeco, Bankers Insurance, Louisiana Citizens, Travelers Insurance, Farm Bureau Insurance, Indiana Insurance, Ohio Casualty, AmFam, AAA Insurance, Shelter Insurance, Hartford, The Kemper, AAA Insurance, Berkley North Pacific, American First Insurance, Teachers Insurance, Republic Group, Brotherhood Mutual, Lloyds of London, Encompass Insurance, Tower Hill Insurance, Florida Citizens, Scottsdale Insurance, POE, TD in Canada, and other associated insurance companies.

Building Types Responsible for

Large and Small Farms, Warehouses, Restaurants, High-rise Condos (above 30 stories), Homeowners Associations, Master Homeowner Associations that had multiple smaller HOA’s under them, Apartment buildings, Golf Courses with Multiple buildings, Office Buildings, Large Schools with multiple buildings (high schools, JR high Schools, etc), Churches (large and small many with multiple buildings), Mobile Homes, Mobile Home Parks, Motor Homes and Camping Trailers, Duplexes, Four-plexes, Single Family, Large estate Single Family, Individual Condos and Townhouses. There may be others...

Types of Losses Responsible for

Hail Storms, Wind Storms, Tornadoes, Hurricanes, Floods, Fire, Smoke, Water Damage, Freeze, Ice Damming, Pipe Break, Sewer/Drain Backup, Lightening.

Assignments Responsible for

Determining Cause of Loss (Damage), Photo Documenting Damages, Ordering/Hiring and Consulting with Experts as Needed, Educating Property Owners including dispelling myths, Measuring Accurately by hand (roof measurements could not be off more than an inch, interior measurements could not be off), Diagramming and dimensioning using Xactimate and Symbility (and its predecessor), Problem Solver (Insurance Companies Hired Me to Resolve problems when attorneys were imminent), Supervisor & TEAM Lead, Determining and Reporting Fraud and or Potential Fraud, RE-Inspections (often called “Clean Up” staying behind after other adjusters leave, re-inspecting usually because someone disagrees with the first adjuster), File Review/Desk Adjusting (reviewing independent adjusters work before it was submitted to insurance carriers), Creating Reports including but not limited to: General Loss Reports, Narrative Reports, Valuation Reports, Proof of Loss Reports, Property Reports, Photo Reports. Kept detailed logs of each claim noting interactions with everyone involved with the claim and everything I had involvement with to resolve the claim, kept accounting information such as expenses and time for expense billing. Worked with many types of software, MS Suite, Cad Programs, and much more. Xactimate (Estimating Software) Trainer, Assisted Indiana Insurance with Software Conversion when they were purchased by Liberty Mutual.

Certifications (Some of)

State Worked in:

AL, AZ, AR, CO, CT, DE, DC, FL, GA, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MS, MO, MT, NE, NH, NJ, NM, NY, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WV, WY, and Canada

States I Held Licenses in (some of)

CT, FL, KY, LA, MI, MN, MT, OK, OR, RI, S, TX, UT, WA, WY.
This list excludes states that reciprocate or do not require licenses and excludes temporary licenses.

Courses & Training Completed (some)

Adjusting Business Interruption for Retail Insured’s – Craig Acheson (AHY Forensic Accounting) and Michael C. Little AIC CPCU (Hanover Insurance Group)
Building Codes: Loss and Claim Exposure management – Kent G. Robinson General Adjuster (Stet Travelers) Isam Hasenin President (Hasenin Consulting Engineers)
Claims Technology – Dennis Wallen (Reliable Adjusting Company Enterprises)
Commercial Claims – J.P. Turner
Commercial Roofing – Donan Engineering
Commercial Roof Damage Assessment - Haag Engineering
Condominium Losses - by Elizabeth E. Andrews Esquire & Kirt Varhagen National Product Line Manager (Safeco Insurance)
Comparing Property and Boiler and Machinery Coverage and Adjustments – Richard Sprock (Bruckmann & Victory LLP) and William F. Cassidy (Douglas G. Patterson & Associates, Inc.)
Earthquake: When the Big One Hits, Will Your Adjuster be Ready? - By Dan Dyce, (Earthquake Response Manger for CEA)
Earthquake Coverage and Handling Earthquake Claims - Dan Dyce, (Earthquake Response Manger for CEA)
Earthquake Damage Assessment and Repair - By John D. Osteraas (Principal Engineering & Practice Director/Exponent Failure Analysis for Menlo Park, CA)
Estimating Electrical Damage Losses – Donald Skaff (LWG Consulting Inc.)
Fraud: The Politics of Arson – Gil Minock Assistant VP (Amerisure Insurance Company) Sean O’Brien Atty/Shareholder (Bradshaw Fowler Proctor et al) David J. W. Proctor Atty/ Shareholder (Bradshaw Fowler Proctor et al) Robert Riede Atty/Shareholder (Bullivant Houser Bailey) Chris Van Vleet Special Agent/CFI (Bureau of Alcohol, Tobacco, Firearms
General Claims Handling Expectations – Dennis Wallen
Good Faith Claims Handling – Paul W. Burke Partner (Drew Wckl & Farnham, LLP) & Daina E. Kojelis (Zurich North America)
Hurricane Losses: Using Initial Scope and Reserve Analysis to Manage Expectations and Outcomes – David Wilde Adjuster (Wilde Claims) Elise M. Farnham (Illumine Consulting) Mark Kubena Engineer (Insight Engineering, LP)
Insurable Interest Problems in the Large Homeowners Claim – Billy J. Handsaker Regional Large Loss Representative III (Allied Insurance/A Nationwide Company) Robert C. Burrell Partner (Borgelt, Powell, Peterson, Frauen)
Inspection & Evaluation of Residential Roofing - Haag Engineering
IntegriClaim Expert Class - Nashville PLRB Conference
Preventing Leakage in Building Damage Estimates – Sam White (Travelers)
Property Mediation Strategies for Early Resolution - Monica O’Neill Attorney (Kent & McBride) Thomas B. Ruttler Attorney & Steve Zickefoose Regional Claims Analyst (Westfield Group)
Quality Claim File Notes – Steven J. Polansky Esquire (Marshall Dennehey Warner Coleman Goggin) & Keven Willging Esquire (St Paul Travelers)
Reconstruction in a Catastrophic Environment – Fred Frederick Manager of NGA Unit (AIG Domestic Claims) Dixon Grier CPA Partner(Matson, Driscoll, and Damico) James L. Wraith Atty/Partner Selvin, Wraith Halman)
Residential Roof Damage Assessment - Haag Engineering
Subrogation: Building the Case with Your Expert – Todd Denenberg Partner (Grotefeld & Denenberg) & Kenneth W. Robinson Regional Manager (LWG Consulting)
Transportation and Warehouse Losses: Coverage, Adjustment, and Subrogation – Marilyn Raia (Bullivant Houser Bailey PC)
Thorny Issues with Commercial Property Coverages – F.M. Bud Ferrer (Smith Smith Feeley LLP) and Kelly Taylor (CSE Insurance)
Water Damage Claims – Daniel Berazzani (Liberty Consulting) and Gerald Motejunas (Smith & Brink PC)
Valuation of Residential and Commercial Contents – Brian Kraynak (Liberty Mutual Insurance Company)
Wind vs. Wave Damage Assessment - Haag Engineering
Wood Roof Damage Assessment – Haag Engineering
Xactimate Basic Class - Nashville PLRB Conference
Xactimate 24 by Xactware Staff (Three Day Course)
Xactimate 27 By Xactware Staff at Utah Conference
IntegriClaim Basic
IntegriClaim Advanced